Question 1

How far in advance should I book my move?

Accepted Answer

We recommend booking your move as early as possible, ideally 2 to 4 weeks in advance. However, we understand that dates can change at short notice, especially when buying or selling property. We always try to accommodate last-minute bookings subject to availability.

Question 2

Do you provide free, no-obligation quotes?

Accepted Answer

Yes, all our quotes are completely free and without any obligation. We can provide estimates over the phone, via our online survey form, or through a free home visit for larger or more complex moves.

Question 3

Are there any hidden costs?

Accepted Answer

Absolutely not. We pride ourselves on transparent pricing. The quote you receive will outline all costs clearly, including VAT. We will always discuss any potential extra charges (such as waiting time keys or parking suspensions) upfront.

Question 4

Do you operate on weekends?

Accepted Answer

Yes, we operate 7 days a week to ensure we can move you on a day that suits your schedule. Please note that weekend slots are highly sought after and may book up quickly.

Question 5

Do you supply packing materials?

Accepted Answer

Yes, we can supply a full range of high-quality packing materials including robust boxes, bubble wrap, packing paper, and heavy-duty tape. If you book our full packing service, all materials are included in the price.

Question 6

Do I need to empty my chest of drawers?

Accepted Answer

Generally, you can leave lightweight, non-fragile items (like clothing or linens) inside sturdy chests of drawers. However, please remove all heavy items, books, fragile objects, and valuables.

Question 7

What should I do with my fridge and freezer?

Accepted Answer

Fridges and freezers must be completely emptied, defrosted, and dried at least 24 hours before moving day. This prevents leaks and water damage to your other belongings during transit.

Question 8

Can you pack my items for me?

Accepted Answer

Yes! We offer a full packing service where our trained professionals carefully pack your entire home, or a fragile packing service specifically for kitchenware, ornaments, and delicate items.

Question 9

What time will the team arrive?

Accepted Answer

Our standard arrival time is usually between 8:00 AM and 9:00 AM, but we will confirm the exact arrival window with you prior to the move. We always aim to be prompt and will communicate if there are any unexpected traffic delays.

Question 10

Do you dismantle and reassemble furniture?

Accepted Answer

Yes, our teams carry tools and are highly experienced in dismantling and reassembling standard flat-pack furniture (like beds and wardrobes). Please let us know during the quoting stage so we can allocate the correct amount of time.

Question 11

Can I travel in the removal van?

Accepted Answer

For insurance and safety reasons, we unfortunately cannot carry customers in the cabins of our removal vehicles. You will need to arrange your own transport to your new property.

Question 12

What happens if it rains on moving day?

Accepted Answer

We are fully prepared for the unpredictable British weather. We use protective covers for soft furnishings and mattresses, and will lay down floor protection in the high-traffic areas of your home to keep everything clean and dry.

Question 13

Are my belongings insured during the move?

Accepted Answer

Yes, we hold comprehensive Goods in Transit and Public Liability insurance. Your belongings are fully protected while they are being handled and transported by our team, giving you complete peace of mind.

Question 14

Do you offer secure storage facilities?

Accepted Answer

Yes, we offer flexible, secure, and clean storage solutions. Whether you need short-term storage while waiting for your new keys, or long-term storage for excess furniture, we can safely store your items.

Question 15

How long can I store my items with you?

Accepted Answer

There is no minimum or maximum time limit. You can store your items with us for a few days, months, or even years. Storage is charged on a simple weekly or monthly rolling basis.

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